Second Harvest Food Bank’s Client Services Coordinator will work with community members throughout Acadiana and Southwest Louisiana to provide education and access to relevant services individuals and families need to experience greater housing stability, increased food security, and connection to a variety of support services available in the community. Based at Second Harvest’s facility in Lafayette, this position plays a lead role in providing support to individuals and families for case management and legal services related to housing insecurity and instability, including rental assistance, eviction prevention and defense, short and long-term housing solutions, and more; food assistance, including SNAP and/or WIC application assistance and access to food pantries; as well as assistance with Medicaid, CHIP (Children’s Health Insurance program), TANF (Temporary Assistance for Needy Families), and other social benefits. The Client Services Coordinator will be responsible for working directly with clients at Second Harvest’s facility in Lafayette (both in-person and over-the-phone) and at various sites in the community across a 12-parish service region in Acadiana and Southwest Louisiana.
• Schedule, interview, and evaluate needs of individuals and families, ensuring that client interactions are person-centered, goal-focused and reflect each clients’ individual goal plan
• Perform thorough assessment of all clients, including social history; housing security, barriers, preferences and goals; food insecurity screening; resource needs; and other factors related to case management.
• Assess and promote ongoing linkage to mainstream services for legal and community support (including but not limited to: HUD, Section 8, transitional housing, eviction defense, SNAP, food pantry access, healthcare, and more) and support clients in navigating this process. In some cases, the case manager may directly provide these supports, as appropriate.
• Develop client assistance plan.
• Work with the Lawyers’ Committee for Civil Rights Under Law (“Lawyers’ Committee”) and its long-term local partner Louisiana Fair Housing Action Council (“LaFHAC”) to provide direct representation to clients on housing-related issues.
• Learn about community agencies providing aide, maintain referral list, provide referrals to appropriate agencies and services when further assistance is needed.
• Develop new relationships with community partners to improve program outcomes.
• Be knowledgeable of current policies and regulations governing eligibility for clients.
• Provide assistance in accordance with established schedules and guidelines.
• Perform annual re-certifications and inspections for each client and accurately update files as necessary
• Create and update client files and software database files by recording each contact made with clients. Write and maintain confidential client case notes, documenting requests, findings and services rendered.
• Provide short-term and long-term case management services as appropriate.
• Collaborate with impact managers and coordinators to integrate benefits outreach within all distribution programs.
• Provide superior customer service to all individuals and partners assisted through our program.
• Attend community events/food pantry sites, possibly in the evenings/weekends.
• Enter pertinent information into community emergency assistance databank or referral program.
• Other duties as assigned.
Education: Two years in a full-time, wage-earning role in social services within a non-profit organization or a Bachelor’s degree from a college or university in Social Work or related field.
Experience, Skills, and Capabilities:
• Customer-service orientation and experience helping others (particularly the under-resourced), utilizing technology, and problem-solving and behavior management skills.
• Demonstrated knowledge, understanding, familiarity, and sensitivity to poverty, housing, and hunger issues, the communities served, and the resources available, including housing programs, rental assistance, eviction defense, SNAP and other benefits.
• Knowledge of standard office management practices and procedures, including reception, record-keeping, prioritization of work and the use of standard office equipment, including computers. Ability to master in-house database and reporting systems. Ability to input and maintain accurate records, to perform research, and to compile data.
• Strong ethical character capable of exercising good judgment and discretion and handling confidential information.
• Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff. Ability to juggle and adapt to multiple projects with attention to detail and accuracy, handle interruptions, and maintain focus on tasks.
• Strong written, oral and interpersonal communication skills.
• Ability to work independently with minimal supervision, and be flexible with working hours, which may include evenings and weekend.
• Ability to pass a background check.
• Reliable transportation and valid DL and insurance.
• A Bachelor’s degree from a college or university in Social Work or related field.
• Fluency in Spanish.
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be may be considered in lieu of education and/or experience at the company’s discretion.
How to Apply:
1. Email resume and cover letter (with salary requirements) to firstname.lastname@example.org
2. Type “Client Services Coordinator ” as the only content in the subject line of your email.