POSITION SUMMARY: The Impact Coordinator, Lake Charles, is responsible for building network capacity within a targeted region in southwest Louisiana. In partnership with the Impact team, the Impact Coordinator manages relationships with partner agencies and programs; ensures consistent implementation of best practices and designs; conducts comprehensive program evaluation; and recommends new programs and new program directions as needed to address underserved communities and populations. Within his or her service territory, the Impact Coordinator oversees the development and implementation of Second Harvest community food distribution programs including USDA commodities, mobile pantries, nutrition education and SNAP outreach. The Impact Coordinator also oversees child and senior hunger programs including School Pantry, Summer Feeding, Kids Cafe and Senior Cafe.
ACCOUNTABILITIES: The Impact Coordinator will be the go-to expert in program delivery and evaluation within greater Lake Charles. The Impact Coordinator will administer the following programs from his or her home base in Lake Charles:
• Work closely with the Impact Operations Managers to improve food access in underserved areas through innovative agency programming.
• Work closely with the local branch and operations team to resolve program compliance issues.
• Provide oversight and implement tracking systems (PantryTrak or Fresh Start) to ensure compliance with SHFB-approved budget, grants, policies, reports, and documents.
• Collaborate with program managers to integrate SNAP outreach within all distribution programs.
• Provide SNAP application assistance as needed in assigned territory.
• Serve as customer service representative to partner agencies and as the partner’s first point of contact for all programs.
• Identify and train agencies to assist clients with SNAP and provide technical support.
• Expand the reach of nutrition education programming by hosting regular Cooking Matters events in each parish served.
• With the help of the Impact Operations Manager, identify and empower community members to become community health educators within their agency.
• Assist with recruitment for any large nutrition education events in specified territory.
• Oversee children programs in service territory by recruiting, supporting and troubleshooting with participating agencies.
• Implement comprehensive program strategies, particularly in underserved parishes.
• Manage programs to ensure compliance with all USDA and other regulations.
• Work closely with communications and development teams to promote programs in the community, building awareness, credibility, demand and support.
• Work with a broad base of partners, coalitions and low-income people on solutions to hunger and its root causes in support of SHFB’s mission. Represent SHFB at community meetings as needed. Develop strategies to balance community needs with resources.
• Provide regular feedback and timely evaluations to ensure a high level of productivity, excellent customer service, work plan completion, and teamwork.
• Establish and maintain a positive, collaborative, and productive work culture.
• Comply with all SHFB policies and procedures.
• Maintain a professional, positive, and courteous demeanor.
• Perform other duties as assigned to meet company needs.
Education: Bachelor’s degree in the social sciences (community development, social work, sociology, psychology or other relevant field) and 2 years of experience in social service, community outreach and organizing programs. Additional education or training may be substituted for experience.
• Strong program and personnel management skills, including two years of work experience in the community.
• Strong program evaluation skills and demonstrated experience, including the development of logic models, evaluation plans and instruments, and analysis of results.
Skills and Capabilities
The ideal candidate will possess many of these professional and personal abilities and attributes:
• Proven success building community partnerships in Louisiana, preferably greater Lake Charles.
• Excellent oral and written communication skills. Ability to make presentations and develop reports that may include technical information.
• Experience working with and training volunteers.
• Strong interest in community organizing, community food systems, and hunger/poverty issues.
• Ability to keep accurate records and to track and analyze data. Experience with inventory, fiscal and recordkeeping systems.
• Proficient knowledge of English grammar, spelling and usage.
• Proficiency with Microsoft Windows and Office environment (Word, Excel, Access, Outlook) and standard office equipment.
• Ability to manage multiple projects with attention to detail, ability to handle interruptions, maintain focus on tasks and produce accurate work.
• Strong problem-solving skills.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Ability to work independently and as part of a team.
• Ability to obtain food safety certification
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be may be considered in lieu of education and/or experience at the company’s discretion.
How to Apply:
1. Email resume and cover letter (with salary requirements) to firstname.lastname@example.org
2. Type “Impact Coordinator” as the only content in the subject line of your email.