Job Opening: CSFP Coordinator
New Orleans Facility
POSITION SUMMARY
Second Harvest Food Bank’s (SHFB) CSFP Coordinator is responsible for the implementation of Second Harvest’s Commodity Supplemental Food Program (CSFP), also known as the senior commodity box program. A USDA program administered by the Louisiana Department of Health to serve low-income seniors, CSFP is operated by Second Harvest in partnership with Feeding Louisiana and hundreds of partners across the region. The CSFP Coordinator is a key position to helping Second Harvest address food insecurity among seniors and provide them with the food they need to be healthy, happy, and thriving.
Second Harvest Food Bank (SHFB) believes that each employee makes a significant contribution to the success of the company; that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer his/her talents, expertise, and services whenever necessary to ensure the achievement of company goals.
ACCOUNTABILITIES
- Maintain knowledge of current state and federal CSFP policies and procedures. Stay abreast of changes.
- Build, cultivate, and maintain partnerships with current and potential community organizations, including local Councils on Aging, senior living facilities, partner food pantries, etc., to distribute monthly CSFP boxes to seniors across our communities.
- Help conduct program outreach to increase awareness of the program via handouts or events.
- Work with Operations Team to help address issues and challenges with partner deliveries, returns, etc.
- Ensure all seniors enrolled in the program are active in the CSFP digital client intake system, Pantry Soft, and all information is accurate and up-to-date, including contact information, visit history, site assignments, etc.
- Reconcile boxes delivered by Second Harvest versus boxes distributed by partners each month, ensuring the information housed in both Second Harvest’s inventory control system and Pantry Soft is accurate.
- Assist with maintaining client waitlist. Work with partners to increase the number of seniors on the waitlist.
- Contribute to achieving 95-100% caseload utilization month-over-month by actively rotating clients from the waitlist to enrollment in the program.
- Proactively address barriers that may preclude a senior from participating in the program.
- Provide necessary training to all CSFP partners on an annual/as-needed basis, including Pantry Soft digital client intake system, civil rights, food safety, etc. Keep a record of all partners that have completed the required trainings.
- Ensure program compliance through regular monitoring site visits and follow up as needed.
Other:
- Stand ready to assist with Disaster Response as assigned in the event of a disaster.
- Adhere to Second Harvest’s Mission, Values Statements and Code of Conduct.
- Maintains a professional, positive, and courteous demeanor.
- Performs other duties as assigned to meet company needs.
WORKING CONDITIONS
· Based at Second Harvest’s facility in New Orleans, this position requires both in-office work, as well as work in the field. Willingness to drive throughout the 11-parish region is required.
· The position sometimes requires hours outside of the traditional workday, including evenings and weekends.
QUALIFICATIONS
Education: Bachelor’s degree or equivalent combination of education and related experience.
Experience, Skills, and Capabilities:
The ideal candidate will possess many of these professional and personal abilities and attributes:
- Passion for the mission of Second Harvest Food Bank.
- Demonstrated knowledge, understanding, familiarity, and sensitivity to poverty and hunger issues and an interest in health equity, community food systems, and community organizing.
- Customer-service orientation and experience helping neighbors in our community with the highest level of service.
- Strong communication and relationship-building skills to establish and maintain effective partnerships with a diverse variety of both external and internal stakeholders.
- Strong ethical character capable of exercising good judgment and discretion in handling confidential information.
- Ability to organize work, set priorities, exercise independent judgment, and demonstrate flexibility in balancing the needs of various activities. Ability to juggle and adapt to multiple projects with attention to detail and accuracy, handle interruptions, and maintain focus on tasks.
- Experience in training and supervision of volunteers.
- Strong written, oral and interpersonal communication skills.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Windows and Office environments (Word, Excel, Access, Outlook) and standard office equipment.
- Reliable transportation and valid DL and insurance.
Preferred Qualifications:
- A Bachelor’s degree from a college or university in Social Work or a related field.
- Fluency in Spanish.
Allowable Substitutions: A Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.
How to Apply
- Email your resume and cover letter (with salary requirements) to jobs@no-hunger.org.
- Type “Senior Programs Coordinator” as the only content in the subject line of your email.
Second Harvest Food Bank is an equal opportunity employer