Privacy Policy


Second Harvest Food Bank of Greater New Orleans and Acadiana (Second Harvest Food Bank) respects the privacy of our constituents and is serious about protecting your privacy. This policy will explain how we gather and use personal information submitted to us. Therefore, by being in communication with us, you are agreeing and accepting this policy.


Personal information gathered by our organization is kept in confidence. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

Second Harvest Food Bank collects information that is volunteered during the registration process or in any responses to specific information requests. We gather this information in order to provide services that you request and respect your preferred channels of communication. Examples of the information collected include: information knowingly provided by you through online forms and surveys, email addresses, personal financial and/or demographic information, charitable contributions, telephone numbers, and addresses. We may also collect your IP address and information through the use of electronic ‘cookies.’ However, we limit the use and collection of information about you to the extent which is necessary to administer our operations.


Second Harvest Food Bank does not sell, trade or share a donor’s personal information with any other entity nor does Second Harvest Food Bank send donor mailings on behalf of other organizations. The above excludes text messaging originator opt-in data and consent, which information will not be shared with any third parties, provided that the foregoing does not apply to sharing (1) with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process; and (3) if the user consents to our sharing of such information.

Except as otherwise indicated, Second Harvest Food Bank uses the personally identifiable information (“Personal Information”): (a) to respond to any donor inquiries or questions about our services; (b) for internal marketing purposes and as part of Second Harvest Food Bank’s donor database; (c) to provide donors additional and updated information, materials and other advertisements regarding Second Harvest Food Bank services; (d) to cooperate with government officials or parties in litigation under process of law, or as otherwise required by law; (e) to protect the security or integrity of the Site; (f) to protect against a threat of safety or destruction of property; and/or (g) to protect against legal liability.


If you have submitted personally identifiable information (e.g. name, address, phone number, email address) and wish to reduce or cease contact with Second Harvest Food Bank, you may send the request to or call 504.729.2858 (please call weekdays from 8:30 am to 4:00 pm).


We care about the safety of your credit card transaction: secure server technology is used throughout the online donation process. We use high-grade encryption software and the https security protocol to communicate with your browser software. The credit card transaction available through our web site is handled by a secure, encrypted process provided by a third party processor under contract to Second Harvest Food Bank. As a result, it is extremely difficult for anyone to intercept the credit card information you send to us.

When you enter your credit card information into a form field on, your credit card information is encrypted and transmitted securely to Second Harvest Food Bank or to our third party processor. Neither Second Harvest Food Bank nor our third party processor store your credit card information on a permanent basis; your credit card information is only used for the duration of the transaction and is then deleted from our records.

If you prefer, contributions by credit card may also be made by telephone. You may donate using your credit card by calling 504.729.2858. Please call weekdays from 8:30 am to 4:00 pm. Your information will be recorded on an internal transaction form, and securely transmitted to our Finance Department to be processed.


We collect an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.


We sometimes provide links to third party web sites existing outside of Second Harvest Food Bank. Since we do not control the content or functionality of these web sites, we encourage you to review the privacy policies posted on these third-party web sites. Any link from to such a third-party web site does not denote an affiliation with the web site or an endorsement of its viewpoint(s) or mission(s).


Our Site may use cookies to enhance your experience while using our Site. Cookies are pieces of information that some Web sites transfer to the computer that is browsing that Web site and are used for record-keeping purposes at many web sites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular web site and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them. By accepting this Privacy Policy, you specifically agree to our use of cookies.


Conditions under which the information may be shared with law enforcement agencies:
Second Harvest Food Bank or its agents may share information received from its web sites with law enforcement agencies. For example, if a breach of our IT security protections were to occur, the information collected by our servers and staff could be shared with appropriate law enforcement officials.


We reserve the right to change this policy at any time. Depending on the nature of the change, we may notify you of the existence and location of the new or revised policy through email or by posting the changes online.


The information provided in this privacy policy should not be construed as giving business, legal or other advice or warranting as fail proof, the security of the information produced through


If for some reason you believe this site has not adhered to these principles, please notify the Second Harvest Food Bank by email at or by phone at 504.729.2858. If our web pages are not fully in compliance with our stated policies, they will be corrected.

Revision: November 3, 2015
Original: December 29, 2010

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