Senior Programs Coordinator Lake Charles Facility

Senior Programs Coordinator

Lake Charles Facility

POSITION SUMMARY

Second Harvest Food Bank’s (SHFB) Senior Programs Coordinator is responsible for the relationship development, coordination, implementation, oversight, compliance and evaluation of Second Harvest Food Bank’s programming serving seniors throughout 6-parish region across the Southwest LA and Acadiana communities.  Under the supervision of the Children’s and Senior Programs Supervisor, the Senior Programs Coordinator is integral to the implementation of several of Second Harvest’s key programs to address food insecurity among seniors, and provide them with the food and meals they need to be healthy, happy, and thriving.

A key program the Senior Programs Coordinator will oversee is the USDA’s Commodity Supplemental Food Program (CSFP) – a federal program administered by the Louisiana Department of Health to serve low-income seniors. This program is operated by Second Harvest in partnership with Feeding Louisiana and dozens of partners across the region. As such, the Senior Programs Coordinator is responsible for ensuring all related activities comply with state and federal guidelines, and the required monthly reporting is conducted in a thorough and timely manner.

Second Harvest Food Bank (SHFB) believes that each employee makes a significant contribution to the success of the company; that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer his/her talents, expertise, and services whenever necessary to ensure the achievement of company goals.

ACCOUNTABILITIES

General:

• Manages the development, planning, coordination, implementation, oversight, compliance and evaluation of Second Harvest’s Senior Programs across the 6-parish region, including the CSFP, senior meal programs, and Groceries to Geaux.
• Develops, cultivates, and maintains positive relationships with community partners to support Second Harvest’s outreach and recruitment efforts for senior programming.
• Serves as a primary contact for all partnerships related to senior programming across the 6 parish-region.
• Collaborate closely and deeply with the Senior Programs Coordinator based in Lafayette to share ideas, best practices, lessons learned, etc.
• Collaborates with several departments across the organization for the successful implementation of Second Harvest’s Senior Programs, including the Operations and Kitchen Teams (more details to follow), as well as the Development team in managing all grant-funded programming and activities and Marketing and Communications team in developing outreach materials, information handouts, etc.
• Track output and activities by program, partner, and parish, and submit information to Impact Administrative Manager on a monthly basis for accurate Key Performance Indicator (KPI) reporting.
• Support program coordination and development within the Impact Department.

Commodity Supplemental Food Program (CSFP):

• Maintain knowledge of current state and federal CSFP policies and procedures. Stay abreast of changes.
• Build, cultivate, and maintain partnerships with current and potential community organizations, including local Councils on Aging, senior living facilities, partner food pantries, etc., to distribute monthly CSFP boxes to seniors across our communities. Hold an equity lens, ensuring partners expand across the 6-parish region and reach underserved areas and pockets of high need.
• Create and coordinate with the larger Impact Team to execute an outreach strategy to increase awareness about CSFP, eligibility requirements, access to services, etc.
• Coordinate with Operations and Volunteer Services Teams to build and distribute CSFP boxes for a caseload of 22,000+ seniors each month across our service area.
• Create and maintain client waitlist. Work with partners to increase the number of seniors on the waitlist.
• Achieve 95-100% caseload utilization month-over-month, by actively rotating clients from the waitlist to enrollment in the program.
• Proactively address barriers that may preclude a senior from participating in the program.
• Ensure all enrolled seniors are active in the CSFP digital client intake system, and all information is up-to-date, including contact information and visit history.
• Coordinate with Community Nutrition Team to provide nutrition education for seniors provided in each box distributed, as well as Neighbor Services Team to provide outreach materials for SNAP application assistance and referrals to other life-saving services.
• Provide necessary training to all CSFP partners on an annual/as-needed basis, including digital client intake system, civil rights, food safety, etc.
• Ensure program compliance through regular monitoring site visits and follow up as needed.
• Prepare and complete monthly reports and documentation as required, including number of seniors served, detailed outreach and nutrition education activities, etc.

Groceries to Geaux:

• Create and execute outreach strategy to enroll qualified seniors in the Groceries to Geaux senior home delivery program. Build and cultivate relationships with community partners to conduct outreach and enhance services.
• Accurately manage and track product in inventory control system. Work with the procurement team to order product for the program when needed.
• Collaborate with Volunteer Services to engage volunteers across the community to conduct home deliveries to seniors. Work with DoorDash to set up delivery services for all other home deliveries.
• Craft and implement a strategy to expand Groceries to Geaux in rural parishes.
• Ensure program goals and objectives are met in a timely manner.

Operational Support:

• Responsible for a range of customer service and administrative functions that applies to warehouse operations.  This includes duties around receiving, storage, distribution, billing and delivery/pickup schedules.  Utilizes CERES software to complete all warehouse transactions.

Other:

• Stand ready to assist with Disaster Response as assigned in the event of a disaster.
• Adhere to Second Harvest’s Mission, Values Statements and Code of Conduct.
• Maintains a professional, positive, and courteous demeanor.
• Performs other duties as assigned to meet company needs.

WORKING CONDITIONS

·       Based at Second Harvest’s facility in New Orleans, this position requires both in-office work, as well as work in the field. Willingness to drive throughout the 11-parish region is required.

·       The position sometimes requires hours outside of the traditional workday, including evenings and weekends.

QUALIFICATIONS

Education:  Bachelor’s degree or equivalent combination of education and related experience.

Experience, Skills, and Capabilities:

The ideal candidate will possess many of these professional and personal abilities and attributes:

• Passion for the mission of Second Harvest Food Bank.
• Demonstrated knowledge, understanding, familiarity, and sensitivity to poverty and hunger issues and an interest in health equity, community food systems, and community organizing.
• Customer-service orientation and experience helping neighbors in our community with the highest level of service.
• Strong communication and relationship-building skills to establish and maintain effective partnerships with a diverse variety of both external and internal stakeholders.
• Strong ethical character capable of exercising good judgment and discretion in handling confidential information.
• Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various activities.  Ability to juggle and adapt to multiple projects with attention to detail and accuracy, handle interruptions, and maintain focus on tasks.
• Experience in training and supervision of volunteers.
• Strong written, oral and interpersonal communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Windows and Office environment (Word, Excel, Access, Outlook) and standard office equipment.
• Reliable transportation and valid DL and insurance.

Preferred Qualifications:

• A Bachelor’s degree from a college or university in Social Work or related field.
• Fluency in Spanish.

Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be may be considered in lieu of education and/or experience at the company’s discretion.

How to Apply:

1. Email your resume and cover letter (with salary requirements) to jobs@no-hunger.org.
2. Type “Senior Programs” as the only content in the subject line of your email.